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Customer Care

     Our business is to satisfy the transportation needs of a very discerning and privileged clientele.

It is for this reason that our Customer Care representatives will make every effort to see that your needs are satisfied and your demands are met.

Please call on us at 212-279-1700 Monday through Friday, from 9am to 5pm or email us at

At Universal Limo, we make every effort to exceed your expectations of a luxury transportation experience.

Universal Limousine's commitment to our clients is that we will provide prompt, professional, courteous service without compromise.

Our customer service staff is pleased to assist all of our clients with their transportation and personal needs.

To that end, Universal will even coordinate special services - such as entertainment packages, other transportation accommodations, and special events planning - for our clients, upon request. Quite simply, to ask is to receive.

Universal's professional dispatch staff ensures that all clients are met and transported promptly and attentively.

Our dispatchers also operate two fully equipped electronic mapping stations to ensure that clients are transported in the most efficient, comfortable manner possible. Our chauffeurs are the ambassadors of Universal Limousine.

Experts in the art of etiquette, our chauffeurs are poised and prepared to meet client requests at all times.

Professionally attired in black and white standard suit, and neatly groomed, Universal's chauffeurs are educated in client relations, and are seasoned masters of transportation and site location.

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